We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
Information You Provide
Account Information: When you create an account, we collect your name, email address, and password.
Property Data: Information about properties you analyze, including addresses, prices, photos, and related details you import or enter.
Communications: When you contact us, we collect the content of your messages and any attachments.
Payment Information: If you subscribe to a paid plan, we collect billing information through our payment processor.
Information Collected Automatically
Usage Data: Information about how you interact with our services, including features used, time spent, and actions taken.
Device Information: Browser type, operating system, device identifiers, and IP address.
Log Data: Server logs that record requests made to our services.
Data Classifications We Use
Customer Data: Information you or your organization submit or import into the Service.
Usage Data: Product telemetry, diagnostics, and operational logs.
De-Identified Data: Data processed to remove direct and reasonably linkable identifiers.
Aggregated Data: Statistical, benchmark, and trend outputs combined across datasets.
Derived Data: Scores, estimates, model outputs, and analytics generated from multiple inputs.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services.
Service Delivery: To provide the underwriting analysis, photo sorting, risk assessment, and report generation features.
Product Improvement: To understand how our services are used and develop new features.
Communication: To send you service updates, security alerts, and support messages.
Security: To detect, prevent, and address technical issues, fraud, and abuse.
Legal Compliance: To comply with applicable laws and regulations.
Market Insights: To create de-identified and aggregated market benchmarks and trend insights that do not identify you, your account, or specific properties as yours.
Model and System Improvement: To train, evaluate, and improve models, product quality, and platform reliability (subject to enterprise opt-out terms, where applicable).
We may combine this de-identified and aggregated data with data from other users to improve the platform and publish generalized market analytics.
We may also commercialize and license de-identified, aggregated, and derived analytics products that do not identify you, your account, or specific properties as yours.
3. Data Storage and Security
We implement industry-standard security measures to protect your data.
Infrastructure: Our services run on Amazon Web Services (AWS) infrastructure with enterprise-grade security.
Encryption: Data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
Access Controls: We implement strict access controls and audit logging for all data access.
Data Retention: We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time.
Deletion Boundary: Deletion requests apply to identifiable Customer Data we control; de-identified/aggregated analytics and model artifacts that are not reasonably linkable to you may be retained.
4. Third-Party Services
We work with trusted third-party service providers to operate our platform.
Authentication: Amazon Cognito for secure user authentication.
Cloud Infrastructure: Amazon Web Services for hosting, storage, and computing.
Analytics: Privacy-focused analytics to understand service usage patterns.
Payment Processing: Stripe for secure payment processing (we never store your full card details).
Data Sources: Public records and third-party data providers, subject to their terms and licensing limits.
We do not sell your personal information to third parties.
We may share or license de-identified and aggregated analytics that do not constitute personal information.
5. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Export: Request an export of your data in a portable format.
Opt-out: Opt out of marketing communications at any time.
U.S. State Privacy Rights (Including California)
Depending on where you live, you may have additional rights under applicable U.S. state privacy laws, including rights to know, access, correct, delete, and obtain a copy of personal information, as well as rights to opt out of certain processing where required by law.
We do not sell personal information for money.
We do not share personal information for cross-context behavioral advertising.
We may process de-identified and aggregated data as described in this policy.
Authorized agents may submit requests where allowed by law; we may verify authority before processing.
To exercise these rights, contact us at privacy@parcelplatform.ai.
6. Cookies and Tracking
We use cookies and similar technologies to provide and improve our services.
Essential Cookies: Required for authentication and security. Cannot be disabled.
Functional Cookies: Remember your preferences and settings.
Analytics Cookies: Help us understand how our services are used.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect service functionality.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
